Are you ready to join an award-winning team that provides excellent customer service and value?
WHO ARE YOU?
You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.
WHAT WE OFFER?
- Competitive pay and bonus structure based on specific metrics paid monthly, quarterly
- Growth and advancement opportunities in an award-winning franchise.
- Vehicle allowance
- Full time hours with job security and steady year-round work
- Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
- Paid training and career planning provided
- Provision of uniforms. Candidate must bring own standard tools.
- A cohesive team culture with regular events
POSITION OVERVIEW
The Operations Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. The Operations Manager takes care of a portfolio of projects on a weekly basis. Ideally, a qualified Operations Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations, and human resources.
House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Katy, and Houston area. We are looking for management support including capacity planning to help the business with budgeting and scaling to identify optimal levels of operations.
RESPONSIBILITIES:
- Working closely with the business owner to set and achieve the business goals
- Leading and managing the team of service technicians and projects
- Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers, and managing expectations about the scope of the work and costs
- Completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
- Maintaining all information related to sales, estimates, job, and other operational details
- Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace.
- Overseeing relationships with customers, realtors, property managers and other service companies within companies’ target markets to increase sales and measure the return/effectiveness of these activities
SKILLS AND REQUIREMENTS:
- Highly organized and process oriented
- 10+ years hands on experience with a knowledge of standards, techniques, equipment, and supplies used in the handyman/remodeling industry, as an Operations Manager, or similar leadership role conducting similar activities to what's listed above
- 2+ years of experience leading teams to achieve exceptional customer experiences
- Sales estimating experience preferred
- Computer experience with MS Office including Excel
- Possess excellent customer communication and independent work skills
- Strong desire to help others excel and hit goals
- A strong work ethic and highly dependable
- Able to perform physical labor work including bending, lifting (50+ lbs), and handling tools
- Valid driver's license
Operations Manager, production manager, leadership, general contractor, manager, senior manager
House Doctors is the trusted handyman service for all of your home repair and home improvement needs. Our handyman technicians possess years of experience and are highly skilled in a wide range of trades. And when you hire House Doctors, you’ll have peace of mind that our employees are fully insured and every job that we perform is backed with a one-year labor guarantee.
Here’s just some of the reasons why House Doctors is the trusted handyman professional in locations throughout the U.S.
- Prompt & Precise – We show up at a scheduled time that fits your schedule and promise to complete the job to your satisfaction.
- Experienced & Insured – Our technicians have years of experience and are fully bonded and insured.
- Guaranteed – Every job that we perform is backed by a one-year guarantee.
- Customer Service – We pride ourselves on providing excellent customer service to each and everyone of our customers. We treat your home like it’s our own!
- Well Marked and Stocked Vans – Our logoed vehicles are well marked, and are stocked with a wide range of tools and materials.
With House Doctors no job is too small! From minor home repairs to more complex home improvements, we can do it all!