Job Description:
WHAT WE OFFER?
● Salary and bonus structure
● Health insurance
● Company vehicle with gas stipend
● Consistent year round work
● Paid holidays and time off
● Paid training and career planning
House Doctors of Andover is a professional handyman and home improvements company specializing in both large and small jobs in the Merrimack Valley. We are looking for an experienced professional to manage staff, and day-to-day field operations while working closely with ownership on overall business operations, performance and growth.
The General Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. Ideally, a qualified General Manager will have experience in the different facets critical in a general construction and home repair business: field operations, staff management, sales, marketing, administration, and project planning.
WHO ARE YOU?
You are an energetic, well-organized, creative problem solver that is goal-oriented and a team player. You are looking to work hard, grow your career and earn great money by working closely with ownership to grow revenue and streamline operations.
RESPONSIBILITIES:
● Working closely with the business owner to set and achieve the business goals
● Own the day to day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
● Lead a team of Technicians, Estimators, Project Coordinators and Apprentices to efficiently manage and execute customer jobs
● Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
● Working with owner on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
● Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in ServiceTitan CRM for accuracy
● Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
● Overseeing relationships with customers, realtors, property managers etc within companies’ target markets to increase sales and measure the return/effectiveness of these activities
● Manage, and oversee relationships, and work done by sub contractors to ensure operational efficiency
● When necessary, visit potential jobs/customers to create estimates for work
● When necessary, assist Technicians on jobs in the field
SKILLS AND REQUIREMENTS:
- A background in construction directly working in the field, in an operations role, and leading teams to complete projects from start to finish
● 3+ years of experience as a General Manager, or similar leadership role conducting similar activities to what's listed above
● 2+ years of experience leading teams to complete projects from start to finish with exceptional customer experiences
● Excellent verbal & written communication skills
● Strong desire to help others excel and hit goals
● Valid driver's license
Compensation
● Annual Salary
● Monthly, Quarterly and Annual Performance Bonuses
● OTE $90,000