Are you ready to join an award-winning team that provides excellent customer service and value?
WHO ARE WE?
We are building an A-level team to make a positive impact in our NoCo community. We will grow personally and professionally together as we tackle the challenge of serving others by making people's homes enjoyable to live in. If you are an A-level person looking for great people, challenges, and growth opportunities let's chat. We pay above market rate. The following are essential traits, competencies, and skills of who can be on the team.
POSITION OVERVIEW
The Field Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. The Field Manager takes care of a portfolio of projects on a weekly basis. Ideally, a qualified Field Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations, and human resources.
House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Windsor area. We are looking for management support including capacity planning to help the business with budgeting and scaling to identify optimal levels of operations. The Field Manager will primarily be doing in person estimates and sales, project management, quality control, managing technicians, and some handyman work.
ESSENTIAL TRAITS:
- Trustworthy/ Integrity
- Kind/ Helpful
- Professional
- Demands High Quality
- Emotional Intelligence
- Genuine interest in others
- Hard worker/ Disciplined
- Growth Mindset
- Problem Solver
- Intrinsically Motivated (self-starter)
- Passionate
- Positive Personality
- Entrepreneur mindset
ESSENTIAL COMPETENCIES:
- Project management skills
- 5+ years hands on experience with a knowledge of principles, techniques, equipment, and supplies used in the handyman industry, as an Operations Manager, or similar leadership role conducting similar activities to what's listed above
- 2+ years of experience leading teams to achieve exceptional customer experiences
- Time management skills/ Prioritization
- High Quality - Focus on the details
- Learns new skills quickly
- Customer relationship management (conflict resolution skills)
- Get Stuff Done mentality
- Will help with hiring other A-level players
- Open Mindset to learning and growing personally and professionally
- Competent in Microsoft Office and Google Suits
- Speaks fluent English and Spanish is an advantage
- Hold others accountable
- Able to perform physical labor work including bending, lifting (50+ lbs), and handling tools
- Valid driver's license
JOB ROLES: Responsible for the following tasks/ activities:
- Serving our customers well and being genuinely interested in their needs
- Visiting customer's homes and providing job estimates
- Problem-solving day-to-day issues that arise
- Help build an A-level team of technicians and salespeople
- Manage and lead technicians
- Scheduling projects (materials, personnel, stakeholders)
- Executing Key Performance Goals on revenue, customer satisfaction, and profitability
- Business Development and Selling
- Networking at local events such as BNI and Chamber of Commerce.
- Providing exceptional customer support and service
- Local marketing
- Overseeing relationships with customers, realtors, property managers, and other service companies within companies’ target markets to increase sales and measure the return/effectiveness of these activities
- Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
- Scheduling using CRM software Service Titan
WHAT WE OFFER?
- Competitive pay and bonus structure based on specific metrics paid monthly, quarterly
- Growth and advancement opportunities in an award-winning franchise.
- Full time hours with job security and steady year-round work
- Core values include Quality and Professionalism, Genuine Interest in Our Customers, Trustworthy, Helpful, and Growth Mindset.
- Paid training and career planning provided
- A cohesive team culture with regular events
Operations Manager, production manager, leadership, general contractor, manager, senior manager
House Doctors is the trusted handyman service for all of your home repair and home improvement needs. Our handyman technicians possess years of experience and are highly skilled in a wide range of trades. And when you hire House Doctors, you’ll have peace of mind that our employees are fully insured and every job that we perform is backed with a one-year labor guarantee.
Here’s just some of the reasons why House Doctors is the trusted handyman professional in locations throughout the U.S.
- Prompt & Precise – We show up at a scheduled time that fits your schedule and promise to complete the job to your satisfaction.
- Experienced & Insured – Our technicians have years of experience and are fully bonded and insured.
- Guaranteed – Every job that we perform is backed by a one-year guarantee.
- Customer Service – We pride ourselves on providing excellent customer service to each and everyone of our customers. We treat your home like it’s our own!
- Well Marked and Stocked Vans – Our logoed vehicles are well marked, and are stocked with a wide range of tools and materials.
With House Doctors no job is too small! From minor home repairs to more complex home improvements, we can do it all!