Job Description: General Manager

WHAT WE OFFER?

●      Salary and bonus structure

●      Company vehicle with gas stipend 

●      Consistent year-round work

●      Paid training and career planning

House Doctors of Amherst is a professional handyman and home improvement company specializing in both large and small jobs in Central and Southern New Hampshire. We are looking for an experienced professional to manage staff, sales, and day-to-day field operations while working closely with ownership on overall business operations, performance and growth.

The General Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. Ideally, a qualified General Manager will have experience in the different facets critical in the general construction and home repair business: field operations, staff management, sales, marketing, administration, and project planning. A strong background in sales and business development is preferred. House Doctors of Amherst is a growing territory within an established home services franchise brand. This role is critical to the continued growth of the House Doctors of Amherst territory.

You are an energetic, well-organized, creative problem solver that is goal-oriented and a team player. You are looking to work hard, grow your career and earn great money by working closely with ownership to grow revenue and streamline operations.

●       Working closely with the business owner to set and achieve the business goals
●       Own the day-to-day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
●       Lead a team of Technicians, Estimators, Project Coordinators and Apprentices to efficiently manage and execute customer jobs
●       Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing                any issues that arise
●       Working with owners on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
●       Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in Service Titan                   CRM for accuracy
●       Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
●       Overseeing relationships with customers, realtors, property managers, maintenance reps within companies’ target markets to                    increase sales and measure the return/effectiveness of these activities
●       Manage, and oversee relationships, and work done by sub-contractors to ensure operational efficiency
●       When necessary, visit potential jobs/customers to create estimates for work
●       When necessary, assist Technicians on jobs in the field

SKILLS AND REQUIREMENTS: A background in construction directly working in the field, in an operations role, and leading teams to complete projects from start to finish

●      3+ years of experience as a General Manager, or similar leadership role conducting similar activities to what's listed above
●      2+ years of experience leading teams to complete projects from start to finish with exceptional customer experiences
●      Excellent verbal & written communication skills
●      Strong desire to help others excel and hit goals
●      Valid driver's license

Compensation

●      Annual Salary
●      Monthly, Quarterly and Annual Performance Bonuses / OTE $90,000